 |
|
|
The Lady Golf Store Terms & Conditions
- In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
This Website also contains links to other websites, which are not operated by TLGS (the "Linked Sites"). TLGS has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
- Ownership of the Goods
Ownership of the Goods delivered or to be delivered by us will only be transferred to you when the Goods have been delivered to you and we have received cash or cleared funds in full payment of all sums owing to us in respect of the Goods and in respect of any other agreements between you or us.
- Faulty Goods
All Goods come with a 12 month guarantee backed by the manufacturer. In relation to faulty Goods For purchases under 30 days old (from date of despatch by us), we will exchange the item at our expense. For purchases over 30 days old (from date of despatch by us) and less than 12 months please send back the item. We will contact the relevant manufacturer who will inspect the item and at their discretion, they will repair, replace or return the item to you (We will return the item if we feel there is no manufacturing fault). If the manufacturer determines the items are faulty, then we will reimburse reasonable costs that were incurred when the item was returned (upon production of valid receipts). We accept no responsibility for Goods not received or damaged in transit.
- Goods advertised
While every effort has been made to portray items accurately on our website and other advertising materials, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will reasonably allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens/prints.
- Privacy Policy
We guarantee that we will not pass your details to any other company without your permission. In such a case we would contact you by phone or by email to gain your consent. Any personal data will not be transferred out of the TLGS. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.
The terms and conditions do not affect your statutory rights as a consumer.
- Delivery
For mainland UK mainland delivery will normally be made within 5 business days after the order is accepted Monday to Friday and We will normally despatch Goods by first class post or courier to mainland UK excluding any area separated by water from the mainland (delivery to Northern Ireland may take longer). You can request Next Working Day delivery or Saturday Delivery. Please see our Shipping Information. Freight and insurance for deliveries outside mainland UK (excluding any area separated by water from the mainland) is charged extra at cost. Please see our delivery as revised from time to time on our website. If the Goods are subject to import duties and/or taxes for overseas orders, these costs will be solely borne by you. Time for delivery shall not be of the essence. We shall use reasonable endeavours to deliver by the date specified but we shall be under no liability whatsoever for delay in delivery or the consequence thereof however caused or non delivery of Goods. We will take reasonable steps to notify you within 14 days of order confirmation if Goods will not be shipped as ordered. When Goods are delivered to You, You should carefully check the documentation to ensure that the number and contents of the packages due to be delivered corresponds to the number and contents of packages received. If you believe that there are shortages in the number of Goods contained in the packages or if any damage has occurred to the Goods in transit, you must report these to us within two working days of receipt of the Goods and this must be confirmed in writing and any damaged Goods returned to us. Please see our return terms below.
- Returns.
You can return any item within 28 days of receipt for a refund of that item or to exchange it for a different size or colour.
In all cases, the items returned must be in their original condition. All goods will be inspected on return.
The goods are your responsibility until they reach our Warehouse.
Please use the returns slip at the bottom of the delivery note.
We recommend you use a postal service that insures you for the value of the goods you are returning. Please send your returned goods to: The lady Golf store.co.uk
West Malling Golf Club. London Road, Addington, Kent, Me19 5AR.
As an online business, we aim to provide a Returns service that is totally hassle-free for you.
From receipt, you have 28 days to decide if you want to return any item within your order. Just fill out the Returns Form enclosed with your order.
If you are a UK and International customers you make your own arrangements through any postal carrier.
Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you want us to.
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your TLGS.co.uk account.
Any refund (including postage) will automatically be issued to the card used to make the original purchase and in the event, we are unable to provide a suitable replacement we will automatically refund you and let you know via email.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
|
|
|
